Privacy Policy

Auto Turbo Tech, a subsidiary of Dunlop Projects Pvt. Ltd. ("we", "our", or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information when you use the Auto Turbo Tech Customer App (the "App") available on the Google Play Store. By downloading, installing, and using the App, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect various types of information to provide a seamless and personalized user experience. This includes:

a. Personal Information:

When you register, book services, or interact with the App, we may collect personal information, including but not limited to:

• Name
• Phone number
• Email address
• Vehicle information (make, model, registration number)
• Location data (with your permission)
• Payment details
• Communication history (queries, feedback, complaints)

b. Non-Personal Information:

We may also collect non-personal information that does not directly identify you, such as:

• Device information (device model, OS version)
• IP address
• Usage patterns within the App (e.g., screens viewed, time spent)
• App performance data (crashes, diagnostics)

2. How We Collect Information

We collect information in the following ways:

• Directly from you: Information provided during registration, booking services, making payments, or contacting customer support.
• Automatically: Through the use of cookies, tracking technologies, and access permissions (e.g., location services) in your mobile device.

3. How We Use Your Information

We use the information collected through the App for various purposes, including:

• Providing our vehicle services (e.g., repairs, maintenance)
• Processing payments securely
• Improving the functionality and user experience of the App
• Personalizing the App content based on your preferences and service history
• Sending notifications, service updates, and promotional offers (you can opt-out of marketing communications)
• Responding to customer queries and providing support

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

• Service Providers: Trusted third-party partners who assist in delivering our services, such as payment gateways or technical support providers.
• Legal and Compliance Authorities: When required by law or in response to a legal request to protect our rights, users, or others.

5. Permissions Requested by the App

To function effectively, the Auto Turbo Tech Customer App may request certain permissions from your device, including:

• Location: To provide location-based services, such as directing the nearest service center or mobile service assistance.
• Storage Access: To store data locally on your device for app functionality.
• Camera & Photos: If needed, for features like uploading vehicle images or documents.
• Notifications: To send service updates, reminders, and promotional messages.

You can manage these permissions through your device settings. Disabling certain permissions may affect the App's performance or features.

6. Cookies and Tracking Technologies

The App may use cookies or similar technologies to track user interactions and improve performance. These help us understand how the App is used, customize content, and provide recommendations based on your usage patterns.

7. Data Security

We are committed to safeguarding your information. The App uses industry-standard encryption and security protocols to protect your data. However, no system is entirely secure, and we cannot guarantee the absolute security of your data. You are responsible for ensuring the confidentiality of your App login credentials.

8. Third-Party Links

The App may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party websites. Please review the privacy policies of any external services you use through the App.

9. Your Rights

You have the right to:

• Access: View the personal information we hold about you.
• Correction: Request corrections to any inaccurate or outdated information.
• Deletion: Request the deletion of your account or personal data, subject to applicable legal requirements.
• Opt-out: Choose not to receive marketing communications by adjusting your preferences in the App settings or contacting us directly.

To exercise your rights, you can contact us at contact@autoturbotech.com or by calling us at +91 9163375994.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws. Once this data is no longer needed, we will delete or anonymize it.

11. Children’s Privacy

Our App is not intended for children under the age of 18. We do not knowingly collect personal information from children. If we learn that a child under 18 has provided us with personal information, we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or for other reasons. Any changes to the policy will be posted on the App, and the updated version will be effective as of the "Effective Date" mentioned at the top.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or the handling of your personal data, feel free to contact us at:

Auto Turbo Tech
Dunlop Projects Pvt. Ltd.
Email: contact@autoturbotech.com
Phone: +91 9163375994
Website: www.autoturbotech.com

By downloading, installing, or using the Auto Turbo Tech Customer App, you agree to the terms outlined in this Privacy Policy.